Aster Group Limited (202224551)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) and hate crime. The resident’s concerns about reasonable adjustments. The associated complaints.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202301840)
The complaint is about the: Landlord’s handling of various repairs to the property, including damp and mould. Level of the rent increase.
Clarion Housing Association Limited (202336084)
The complaint is about the landlord’s handling of the resident’s reports of electrical faults at her property. The Ombudsman has also considered the landlord’s complaint handling.
Connexus Homes Limited (202303965)
The complaint is about the landlord’s handling of: The removal of Japanese knotweed at the property. The resident’s complaint.
Dacorum Borough Council (202300794)
The complaint concerns the landlord's handling of: Reports of damp and mould. The related complaint.
Freebridge Community Housing Limited (202230612)
The complaint is about the landlord's handling of repairs and improvements to the resident’s property.
Haringey London Borough Council (202218734)
The complaint is about the landlord’s handling of the resident’s reports of: Damp in the communal area and her kitchen. Noise transference. The Ombudsman has also considered the landlord’s: Complaint handling. Knowledge and information management.
Lambeth Council (202313959)
This complaint is about: The landlord’s handling of reports of damp and mould in the property. The landlord’s handling of repairs in the property. This investigation has also considered the landlord’s handling of the associated complaints.
London & Quadrant Housing Trust (L&Q) (202233774)
The complaint is about the landlord’s handling of: The resident’s reports of repairs required in the property’s kitchen. The resident’s reports of a rodent infestation. The associated formal complaint.
London & Quadrant Housing Trust (L&Q) (202307643)
The complaint is about the landlord’s handling of: Reports of draughts from the bedroom windows. The complaint.