All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202339149 Southern Housing 6 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
The complaint is about the landlord’s handling of repairs to the resident’s wet room. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s refusal to replace the front door of the property.
The complaint is about the landlord’s handling of repairs to resolve a reoccurring roof leak and associated damage to the internal decorations within the property. The Ombudsman has also considered: The landlord’s record keeping and information management. The landlord’s complaint handling.
The complaint is about the landlord's response to: Reports of staff misconduct and communication regarding belongings in the property. A request for an adaptation. The resident’s request for permissions for a shed. Reports of repairs within the property. The report has also taken the landlord’s handling of the associated complaint into consideration.
The complaint is about the landlord’s handling of: The resident’s request to be rehoused due to overcrowding. A pest problem. The resident’s reports of a leak. The Ombudsman will also be considering the landlord’s complaint handling.
The complaint is about the landlord’s response to reports of noise transference from the property above. This Service will also investigate the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of repairs to air vents and ducts in the property; The resident’s associated complaint.
The complaint is about the landlord’s response to the resident’s concerns about restricted use of the shared garden and being unable to obtain safe passage from the building in the event of an emergency.
The complaint is about the landlord’s handling of reports of antisocial behaviour (ASB).