All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about how the landlord has handled the resident’s reports of: Damp and mould. Faulty external and internal doors. A rodent infestation. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s response to: The resident’s report of a repair to a bin store. The resident’s report of staff misconduct and its decision to place a joint visit flag onto her account. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The resident’s complaint is about the landlord’s handling of: Major works to the roof of the building. Associated remedial repairs to the property.
The complaint is about the landlord’s handling of repairs, specifically: A leak in the bathroom and the associated repairs. An electrical safety concern. Inadequate ventilation in the kitchen. A rotten skirting board in the bedroom. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s concerns regarding: the repair condition of her temporary accommodation. her report of road noise at her current property. a lack of heating and hot water at her current property at the time her tenancy started. The Service has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
The resident’s complaint is about the landlord’s handling of a leak into his property.
The complaint is about the landlord’s: Handling of the resident’s reports of a faulty storage heater at the property. Complaint handling.
REPORT COMPLAINT 202214511 Clarion Housing Association Limited 10 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord’s handling of: The decant process, including the offer of alternative permanent accommodation and its offer of compensation. The resident’s associated formal complaint.