Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Orbit Group Limited (202004678)

The complaint is about the landlord’s: Response to the resident’s reports of anti social behaviour (ASB). Complaints handling.

The Riverside Group Limited (202111572)

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).

Network Homes Limited (202102613)

The complaint is about the landlord’s response to the resident’s concerns about his service charge, including his requests for an explanation regarding: the breakdown of current charges; the credits and debits on his statement; carpet cleaning costs; the difference between the estimated cleaning costs and the actual cleaning costs. The complaint is also about landlord’s communication and complaints handling.

Newlon Housing Trust (202113136)

The complaint is about the landlord’s handling of the resident’s request for a replacement of her windows.

Optivo (202106387)

REPORT COMPLAINT 202106387 Optivo 11 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set out […]

Places for People Group Limited (201910641)

REPORT COMPLAINT 201910641 Places for People Group Limited 11 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of […]

Stafford & Rural Homes (201903660)

The complaint is about the landlord’s handling of the resident’s concerns about a letter sent to him by the landlord’s chief executive.

Dudley Metropolitan Borough Council (202008452)

This complaint is about:

Housing 21 (202005322)

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).

Lambeth Council (202008325)

The landlord’s response to the resident’s query about a change in the terms of the tenancy agreement (where all charges were inclusive in the rent amount). The landlord’s handling of reports of boiler issues resulting in no heating or hot water in the property.