Bristol City Council (202305872)
The complaint is about the landlord’s handling of the resident’s reports of leaks into his property. This Service has also considered the landlord’s handling of the complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Bromford Housing Group Limited (202342434)
This complaint is about the landlord’s handling of the resident’s antisocial behaviour and noise nuisance reports.
Camden Council (202226779)
The complaint is about the landlord’s handling of: The resident’s concerns about the landlord’s housing points allocation for rehousing. The resident’s reports of antisocial behaviour (ASB) and harassment on his estate. The resident’s reports of noise nuisance from his neighbour. The resident’s reports of a leak and issues with heating and hot water at his property. The landlord’s complaint handling has also been investigated.
Citizen Housing (202216026)
The complaint is about the landlords handling of the residents service charge account and the high level of service charge requested from her in August 2022.
Clarion Housing Association Limited (202213014)
The complaint is about: The landlords handling of the defects to the residents property. The landlords handling of the defects to the residents boiler. The handling of the resident’s complaint and the amount of compensation offered.
Clarion Housing Association Limited (202307103)
The complaint is about the landlord’s response to the resident’s concerns about the: Level of service charges for the inspection of the communal emergency installations; Testing of the emergency lighting; This report will also assess the landlord’s complaint handling.
Dacorum Borough Council (202336291)
The resident’s complaint is about the landlord’s: handling of various repairs in the property. complaint handling. The Ombudsman has also considered the landlord’s record keeping.
ForHousing Limited (202316878)
This complaint is about: The landlord’s handling of multiple repairs in the resident’s home. The level of communication and support from the landlord’s staff.
Gateshead Metropolitan Borough Council (202223999)
The complaint is about the landlord’s handling of: Repairs required to the resident’s bedroom ceiling. Reports of damp and mould in the property. Repairs required in the bathroom. The Ombudsman has also considered the landlord’s complaint handling.
Gateway Housing Association Limited (202232102)
The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB) by a downstairs neighbour. Reports that allegations of ASB made against the resident were false and malicious. A request to remove a CCTV camera, put up by a neighbour in a communal area. Reports that landlord staff were harassing the resident, including by making requests for the resident to remove her own CCTV camera. The resident’s request to keep pets at the property. The associated complaint.