Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Orwell Housing Association Limited (202333343)

The resident has complained about the landlord’s handling of her reports of leaks, damp, and mould.

Peabody Trust (202307638)

The complaint is about the landlord’s handling of various repairs, including a roof leak, window repairs and the gas supply to the property.

Peabody Trust (202405173)

The complaint is about: The landlord’s handling of various repairs caused by a leak. The associated complaint handling.

Richmond Housing Partnership Limited (202226591)

The complaint is regarding the lift at the resident’s property being out of service and the landlord’s response to his related concerns. This Service has also considered the landlord’s handling of the complaint.

Sanctuary Housing Association (202342149)

The complaint is about the landlord’s response to the resident’s reports that the property was not in a liveable standard when let.

The Guinness Partnership Limited (202233414)

The complaint is about the landlord’s handling of: Repairs to the extractor fan vent and roof. Repairs to the patio doors. Damp and mould and associated repairs to the bathroom ceiling and walls. The formal complaint.