All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s decision to sell the resident a 70% share of its property under the Help to Buy Scheme. The landlord’s sales process and its decision not to buy back the property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
The complaint is about the level of the service charge and the explanation provided by the landlord for its increases.
The complaint is about: The landlord’s handling of repair works to the resident’s property, including the conduct of members of the landlord’s staff, and the resident’s concerns that the landlord has not taken her vulnerability into consideration. The level of compensation offered by the landlord to the resident.
The complaint is about: The landlord’s handling of reports of harassment by his neighbour. The landlord’s handling of the associated complaint. The landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
The complaint refers to the resident’s concern about the length of time it took the landlord to update its records following the sale of her property.
The complaint is about the landlord’s response to the resident’s reports of noise nuisance.
The complaint is about the landlord's handling of repairs to the resident’s boiler and shower room.
The complaint was about the landlord’s responses to the resident’s reports in relation to the following: Repairs to the kitchen floor. The resident’s concerns in relation to asbestos in her property The resident’s request for a post-works inspection to her loft. Repairs to external brickwork and the resident’s garden path. The conduct by an operative of the landlord. The resident’s request for skimming of external walls and works to the external brickwork to be redone.
This complaint is about: The landlord’s response to the resident’s reports of a blocked drain causing sewage to overflow in the property; The landlord’s handling of the resident’s subsequent complaint.