All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord's response to the resident’s reports of repairs and request for compensation. The landlord's response to the resident’s request for adaptations and to make reasonable adjustments. The landlord’s response to the resident’s reports of discrimination and concerns about the conduct of staff. The landlord's response to the resident’s complaint.
The complaint is about the landlord’s response to the resident’s request for a non-standard bath as part of a planned bathroom replacement.
The complaint is about the landlord’s handling of: The resident’s reports of a rat infestation in the property. The resident’s concerns about scaffolding erected around the property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of a leak, and resulting damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is regarding the landlord’s handling of: Repairs at the property following the resident’s reports of leaks and drainage issues. The resident’s concerns regarding staff conduct. This investigation has also considered the landlord’s handling of the complaint.
The complaint is about the landlord’s handling of the resident’s requests for: a kitchen replacement. insulation to the property. repairs to the driveway. the resident’s complaint.
The complaint is about the landlord’s handling of: a repair to the resident’s boiler. the resident’s complaint.
The resident’s complaint is about: The landlord's response to reports about the condition of the property and requests for repairs. The landlord’s complaint handling.
The complaint is about: The landlord acting in a way that breached general data protection regulation (GDPR). The landlord’s handling of the resident’s request to change the anti-social behaviour (ASB) officer. The landlord’s handling of requests for reasonable adjustments. The landlord providing a notice of seeking possession. The landlord’s handling of a request to change a shared access path. The landlord’s handling of a request to replace paving slabs. The landlord’s handling of the resident’s complaints.
The complaint is about the landlord’s handling of a rat infestation in the resident’s home and her subsequent request for compensation.