Peabody Trust (202306435)
The complaint is about the landlord’s handling of: The resident’s reports of multiple repair issues affecting her property and the communal area. The resident’s complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Abri Group Limited (202303671)
The complaint is about the landlord’s handling of the resident’s concerns about a slope in the garden, and the information it gave her while she was purchasing the property. The Ombudsman has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202318476)
The complaint is about the landlord’s: Handling of concerns about the condition of the property when it was let. Handling of insulation issues within the property. Handling of drainage works at the property. Response to concerns about subsidence and movement of the property. Complaint handling.
Dartford Borough Council (202301711)
The complaint is about the landlord’s response to the resident’s concerns about the conduct of its staff.
Haringey London Borough Council (202211692)
The complaint is about the landlord’s handling of the resident’s reports of a broken fence. We have also decided to investigate the landlord’s complaint handling.
Nottingham Community Housing Association Limited (202306478)
The complaint is about the landlord’s handling of the resident’s report of damp and mould in the property.
Bolton at Home Limited (202306520)
The resident’s complaint is about the landlord’s handling of allegations of antisocial behaviour (ASB) made against him.
Eastlight Community Homes Limited (202219208)
The complaint is about the landlord’s: Response to the resident’s reports of disrepair and damp & mould in his porch. Complaint handling.
Lambeth Council (202308511)
The complaint is about the landlord’s handling of: The resident’s report of a dropped doorframe in a bedroom. The resident’s reports of damp and mould in the property. Repairs to the garden fence.
Magenta Living (202302098)
The complaint is about the landlord’s handling of concerns raised by the resident following a stopcock replacement.