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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Longhurst Group Limited (202233030)

The complaint is about the landlord’s handling of: An antisocial behaviour (ASB) case. The residents report of low water pressure and request for a replacement bathroom. The associated complaint.

Sanctuary Housing Association (202337287)

The complaint is about the landlord’s handling of the resident’s: Report of a leak into the property and associated communication. Associated formal complaint.

Camden Council (202308263)

The complaint is about: The landlord’s handling of reports of no heating in the property. The associated complaint handling.

Chesterfield Borough Council (202307997)

The complaint is about:   the landlord’s exclusion of the resident’s property from a roof replacement programme, the landlord’s handling of repairs to the property’s external footpaths. The Ombudsman has also considered the landlord's complaint handling.

Lewisham Council (202224509)

The complaint is about the landlord’s handling of: A repair to the living room window. The associated complaint.

Norwich City Council (202220934)

The complaint is about the landlord’s handling of: repairing the cracks in the balcony, subsequent repairs to address the damp and mould.

Peabody Trust (202340829)

The complaint is about the landlord’s: Response to the resident’s concerns about her medical assessment. Handling of reports of ventilation issues at the property. Complaint handling.