All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202338474 Lambeth Council 18 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
The complaint is about the landlord's handling of: Concerns about asbestos in the property. Repairs to the bathroom. The resident’s complaint.
The complaint is about how the landlord handled the resident’s possessions while it rehoused her. We have also considered the landlord’s complaint handling.
The complaint is about the resident’s reports of a leak and the subsequent repairs.
The complaint is about the landlord’s handling of: An external sewage leak caused by a blocked drain. Pest control. Repairs to the toilet. Damp and mould following a roof leak. The formal complaint. The Ombudsman has also considered the landlord’s knowledge and information management.
The complaint is about the landlord’s handling of the uncapping of the gas to the property when the resident moved in.
REPORT COMPLAINT 202014614 Jigsaw Homes Group Limited 17 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord’s: Handling of reports of a leak and remedial works required. Response to health and safety concerns about a neighbour’s behaviour. Contact with the resident’s doctor. Relocation of the resident’s careline unit and handling of reports of a fault with the unit. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of floods in the property. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of: damage to the resident’s window and balcony following cyclical works in 2020. communal facilities. communal repairs. estate management and communication. the resident’s complaint.