All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s reports regarding outstanding communal fencing and water system repairs. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.
This complaint is about the Council’s handling of disabled adaptations to the resident’s property.
The complaint is about the landlord’s handling of the resident’s concerns about: The conduct of a staff member handling her reports of antisocial behaviour (ASB). The conduct of a staff member handling her complaint. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s handling of reports of noise nuisance. The associated complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of a leak, and the associated repairs. Request to be reimbursed for replacement carpets.
The complaint is about the landlord’s: Handling of repairs to the resident’s property following a mutual exchange. Response to reports of damp and mould. Complaint handling.
The complaint is about the landlord's response to the resident's: Reports of problems with the property including with the cavity wall insulation, the levels of formaldehyde in the air, and damp and mould. Request for a move. Associated complaint.
The complaint is about the landlord’s handling of various repairs within the property.
The complaint is about the landlord’s handling of: Pests specifically cockroaches, woodlice and psocid mites. Damp and mould in her home. The formal complaint.
This complaint is about the landlord’s response to the resident’s complaints about: Repairs to her kitchen. Repairs to her bathroom. Its online repair portal.