All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: the landlord’s response to repairs to the communal lift, the resident’s request for the landlord to impose future sanctions on the lift contractor for any poor service. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of: The condition of the property when she moved in following a mutual exchange. Repairs required at the property once she had moved in.
The complaint is about the landlord’s handling of a leak at the resident’s property. The Ombudsman has also investigated the landlord’s: Record keeping. Complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her home and her associated request for compensation. The landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s concerns about damp and mould.
The complaint is about the landlord’s handling of repairs to a leaking roof and the subsequent damage.
The complaint is about the landlord’s handling of resident’s reports of defects identified with his new build property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of reports of issues with the communal security gate.
The complaint is about the landlord’s handling of: The resident’s reports of a faulty boiler in a decant property. The resident's reports that water damaged the electrics in the decant property. A delayed decant payment. This report also looks at the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of remedial repairs following a mutual exchange. This Service has also considered the landlord’s handling of the associated complaint.