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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Orbit Group Limited (202226086)

The resident’s complaint is about the landlord’s handling of repair works needed to the heating system in the property.

Paragon Asra Housing Limited (202302943)

The complaint is about: The landlord’s handling of repairs to an expansion vessel causing no heating and hot water. The landlord's handling of the resident’s reports of damage to carpets, flooring and belongings. The landlord’s handling of the resident’s complaint.

Paragon Asra Housing Limited (202341638)

The complaint is about the landlord’s response to: The resident’s reports of structural damage to her property causing damp and mould growth. The resident’s reports of works to her downstairs WC. The resident’s complaint.

Peabody Trust (202301179)

The complaint is about the landlord’s handling of the resident’s reports of the property being affected by draught and cold. The Ombudsman has also considered the landlord’s complaint handling.

Red Kite Community Housing Limited (202331147)

The complaint is about the landlord’s handling of the resident’s reports of: A leaking downpipe. Repairs related to a series of leaks and subsequent damp, mould, and condensation in the property. Pest infestations in the property. The Ombudsman has also considered the landlords: Record-keeping. Complaint handling.

Richmond Housing Partnership Limited (202317207)

The complaint is about: The landlord’s response to the resident’s reports of repairs to the windows within the property. The landlord’s response to the resident’s reports of damp and mould.