All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s concerns regarding: The landlord’s decision to replace the windows as part of major works. The reasonableness and level of the window replacement cost payable through the service charge.
This complaint is about the landlord’s handling of: Reports of damp and mould in the property. Reports of pests in the property including mice, slugs, woodlice, and silverfish.
The complaint is about the landlord’s response to the resident’s: Reports of water ingress from the roof . Complaint. This report will also assess the landlord’s record keeping.
The complaint is about the landlord’s response to the resident’s reports of: Intermittent heating and hot water due to a faulty boiler. Asbestos in the property. No fire or smoke alarm in the property. Creaky stairs. Damp and mould in the property. The report also looks at the landlord’s handling of the resident’s complaint.
The complaint is about: The landlord’s handling of the resident’s reports about damp and mould. The landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of carbon monoxide leaks at the property. The Ombudsman has also considered the landlord’s complaint handling.
REPORT COMPLAINT 202213299 London Borough of Brent 25 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord’s handling of repairs required in the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s concerns about the conduct of its member of staff.
The complaint is about the landlord’s handling of the resident’s report of a dislodged vent cover following a repair to a blocked toilet, cracked plaster, and damp.