Peabody Trust (202302854)
The complaint is about the landlord’s response to the resident’s reports of having no heating or hot water between 8 January 2023 and 21 March 2023. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Together Housing Association Limited (202317344)
The complaint is about the landlord’s handling of the resident’s: Request for permission to install a gate to restrict access. Formal complaint.
Accent Housing Limited (202313384)
The complaint is about the landlord’s handling of: Damp and mould in the kitchen. Kitchen leaks and associated repairs.
Babergh District Council (202318473)
The complaint is about:
Clarion Housing Association Limited (202405178)
The complaint is about the landlord’s handling of the resident’s concerns regarding asbestos in the property. The Ombudsman has also considered the landlord’s complaint handling.
Curo Places Limited (202309540)
The compliant is about the landlord’s handling of the residents reports of damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Freebridge Community Housing Limited (202320126)
The complaint is about the landlord’s response to the resident’s concerns about the condition of the property, in particular: The condition of the kitchen. The condition of the bathroom. Concerns about damp and mould.
Homes Plus Limited (202318747)
The complaint is about the landlord’s handling of the resident’s report of: Defects and concerns about the property after she moved in. Alleged discrimination.
Metropolitan Thames Valley Housing (MTV) (202229153)
The complaint is about the landlord’s response to the resident’s reports of blockages in the plumbing at the property. The Ombudsman has also considered the landlord’s complaint handling.
Notting Hill Genesis (NHG) (202410519)
The landlord’s handling of the resident’s request for a management transfer due to domestic violence. The landlord’s handling of the resident’s request for a service charge refund.