Salix Homes Limited (202320242)
This complaint is about the landlord’s handling of the resident’s reports of noise nuisance and tenancy breaches.
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This complaint is about the landlord’s handling of the resident’s reports of noise nuisance and tenancy breaches.
The complaint is about the landlord’s handling of the residents reports of antisocial behaviour (ASB) and the associated request to be rehoused.
The complaint is about: The landlord’s handling of the resident’s request for rehousing. The associated complaint handling.
The complaint is about the landlord’s handling of repairs to the property.
This complaint is about the landlord’s handling of reports of a leak into the resident’s property and the associated decant and remedial work.
The complaint is about the landlord’s response to: The resident’s reports of antisocial noise from the property above. The resident’s reports of groups of schoolchildren congregating outside his property, causing noise nuisance. The Ombudsman has also investigated the landlord’s complaint handling and the level of compensation offered.
REPORT COMPLAINT 202306644 Longhurst Group Limited 11 June 2024 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether […]
The complaint is about the landlord’s handling of the resident’s concerns about: Repairs, including to the porch. Major works to her property following the roof coming off. Required follow-on repairs. The management of her decant (temporary move). Its handling of her personal belongings during the major works. Staff conduct. A contractor causing damage to her front garden wall.
The complaint is about the landlord’s handling of: the resident’s request for reimbursement of parking fines; the resident’s concerns regarding the parking scheme. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s: Reports of outstanding repairs at the property. Reports of damp and mould in the property. Reports of issues with the utility meters. Complaints.