Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Rochdale Boroughwide Housing Limited (202107363)

The complaint is about the landlord’s response to the resident’s: request for a refund of his service charges. concerns about cleaning in communal areas of his building.

Royal Borough of Kensington and Chelsea (202105213)

The complaint is about the landlord’s handling of the resident’s reports of fly-tipping and personal items left in the communal areas.

Birmingham City Council (202114525)

The complaint is about the landlord’s handling of: The resident’s request for a replacement kitchen. A woodlice infestation. The resident’s complaint.

Clarion Housing Association Limited (202120606)

The complaint concerns the level of rent being charged in relation to the type of tenancy agreement.

Gosport Borough Council (202017234)

The complaint is about the landlord’s handling of the disposal of items in the resident’s property following her death.

Haringey Council (202100265)

This complaint is about the landlord’s response to the resident’s: Report of repairs at her property in August 2020. Request to be permanently rehoused.

Leeds City Council (202115815)

The complaint is about: The landlords handling of works to cut back overgrown vegetation encroaching on the resident’s garden. The landlord’s handling of works to install additional fencing around the resident’s garden. The landlord’s handling of repairs to an outhouse door. The landlord’s complaints handling.

Metropolitan Thames Valley Housing (202105791)

The complaint concerns how the landlord handled repairs to, and the subsequent replacement of, the front door of the property.

Network Homes Limited (202103037)

The complaint is about: The landlord’s response to the resident’s concerns about the dual allocation of a car parking space. the landlord’s response to the resident’s request for compensation for damage that was caused to his car. The landlord’s conclusion that it was not liable for the damage caused to the resident’s car.

Optivo (202110229)

The complaint is about: The landlord’s handling of the resident’s reports of excessive noise transference from a neighbouring property. The landlord’s complaints handling.