English Rural Housing Association Limited (202232931)
The complaint is about the landlord’s handling of the resident's reports about grounds maintenance and an associated service charge refund.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Harlow District Council (202311482)
The complaint is about the landlord’s handling of repairs to a leak to the roof at the leaseholder’s property.
Hexagon Housing Association Limited (202218130)
The complaint is about: The landlord’s handling of various repairs to the property. The landlord’s response to the resident’s concerns regarding the rehousing process. The associated complaint handling.
Southern Housing (202339149)
REPORT COMPLAINT 202339149 Southern Housing 6 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Tower Hamlets Homes (202119292)
The complaint is about the landlord’s handling of repairs to the resident’s wet room. The Ombudsman has also investigated the landlord’s complaint handling.
Westminster City Council (202109522)
The complaint is about the landlord’s refusal to replace the front door of the property.
A2Dominion Housing Group Limited (202229927)
The complaint is about the landlord’s handling of repairs to resolve a reoccurring roof leak and associated damage to the internal decorations within the property. The Ombudsman has also considered: The landlord’s record keeping and information management. The landlord’s complaint handling.
Bromford Housing Group Limited (202326987)
The complaint is about the landlord's response to: Reports of staff misconduct and communication regarding belongings in the property. A request for an adaptation. The resident’s request for permissions for a shed. Reports of repairs within the property. The report has also taken the landlord’s handling of the associated complaint into consideration.
Lewisham Council (202321470)
The complaint is about the landlord’s handling of: The resident’s request to be rehoused due to overcrowding. A pest problem. The resident’s reports of a leak. The Ombudsman will also be considering the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202312737)
The complaint is about the landlord’s response to reports of noise transference from the property above. This Service will also investigate the landlord’s complaint handling.