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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Waverley Borough Council (202224018)

The complaint is about the landlord’s: Handling of the resident’s reports of a faulty storage heater at the property. Complaint handling.

Clarion Housing Association Limited (202214511)

REPORT COMPLAINT 202214511 Clarion Housing Association Limited 10 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Clarion Housing Association Limited (202228003)

The complaint is about the landlord’s handling of: The decant process, including the offer of alternative permanent accommodation and its offer of compensation. The resident’s associated formal complaint.

Hyde Housing Association Limited (202327953)

The complaint is about the landlord's handling of the resident’s: Reports of a leak and the associated remedial repairs. Request for compensation for damaged personal possessions. The Ombudsman has also considered the landlord’s complaint handling.

Jigsaw Homes Group Limited (202305418)

The complaint is about the landlord’s handling of the resident’s reports concerning: A blocked drain. Peeling damp proof paint and the contractor’s behaviour. Cracks in the property. The landlord’s complaint handling has also been considered in this investigation.

Lewisham Council (202335783)

The complaint is about the landlord’s handling of the resident’s reports of leaks, damp, mould, and related repairs at the property.

Richmond Housing Partnership Limited (202306485)

The complaint is about the landlord’s handling of: Repairs following a leak from the flat above. The resident’s request for compensation for water damaged possessions. The resident’s reports of damp and mould. Repairs to the kitchen sink pipework. The formal complaints.

Southern Housing (202234809)

The complaint is about how the landlord handled water ingress and associated damp and mould in the property . The Ombudsman has also considered the landlord’s record keeping.