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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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Settle Group (202121780)

The complaint is about the resident’s concerns relating to the landlords handling of her data.

Southwark Council (202111896)

The complaint is about the landlord’s response to the resident’s reports of inadequate cleaning to the communal parts of the building.

Haringey Council (201914247)

The complaint is about the landlord’s response to the resident’s reports of a roof leak , its offer of compensation for consequential damage to the resident’s possessions, and remedial works to the resident’s property.