Peabody Trust (202232832)
The complaint is about the landlord’s handling of: the resident's queries about the service charge for 2021-22 including her request for a breakdown of the actual costs. the resident’s complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Richmond Housing Partnership Limited (202328167)
The complaint is about the landlord’s: response to the resident’s reports about damp and mould; complaints handling.
Settle Group (202203886)
The complaint is about the landlord’s handling of the resident’s: Reports of noise disturbance. Request to move to an alternative property. The Ombudsman has also considered the complaint handling in this case.
Shepherds Bush Housing Association Limited (202305455)
The complaint is about how the landlord has handled the resident’s reports of: Damp and mould. Faulty external and internal doors. A rodent infestation. The Ombudsman has also considered the landlord’s record keeping.
Southern Housing (202314357)
The complaint is about the landlord’s response to: The resident’s report of a repair to a bin store. The resident’s report of staff misconduct and its decision to place a joint visit flag onto her account. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Sovereign Network Homes (Former Network Homes) (202310482)
The resident’s complaint is about the landlord’s handling of: Major works to the roof of the building. Associated remedial repairs to the property.
Stonewater Limited (202231631)
The complaint is about the landlord’s handling of repairs, specifically: A leak in the bathroom and the associated repairs. An electrical safety concern. Inadequate ventilation in the kitchen. A rotten skirting board in the bedroom. The Ombudsman has also investigated the landlord’s complaint handling.
TBG Open Door Limited (202302665)
The complaint is about the landlord’s handling of the resident’s concerns regarding: the repair condition of her temporary accommodation. her report of road noise at her current property. a lack of heating and hot water at her current property at the time her tenancy started. The Service has also investigated the landlord’s complaint handling.
Torus62 Limited (202308287)
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
Waltham Forest Council (202401637)
The resident’s complaint is about the landlord’s handling of a leak into his property.