Livv Housing Group (202125700)
The complaint concerns how the landlord: responded to the resident’s reports of a leak in the property. how it handled the associated repairs.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Westminster City Council (202125071)
The complaint is about the landlord's handling of the resident's reports of: contaminated water. a contractor bleeding in her property.
Chelmer Housing Partnership Limited (202113954)
The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB) and noise nuisance. The complaint is also about the associated complaints handling.
Connect Housing Association Limited (202012071)
The complaint is about the landlord’s handling of the resident’s reports of: A gas leak that impacted the residents health. The length of time it took to repair the heating and hot water system. Damp issues. The conduct of the Landlord’s contractors. Resident’s request to have her daughter or son present for all visits. The Landlord’s investigation of reports concerning noise nuisance and anti-social behaviour. The condition of the property and the Landlord’s handling of various repair requests. Enquiries about the resident’s rent account. Resident’s request for downsizing to a bungalow. The landlords complaint handling.
Hyde Housing Association Limited (202126119)
The complaint is about: the landlord’s handling of repairs to the resident’s bathroom including, amongst others: replacement of the radiator, re-tiling, installing the resident’s new toilet. the landlord’s handling of the resident’s complaint.
London & Quadrant Housing Trust (202105979)
The complaint is about the landlord’s response to the resident about: the building maintenance and fire safety. the service charges and a request for a refund.
Clarion Housing Association Limited (201916107)
The complaint is about: The landlord’s handling of repairs to the guttering and downpipes at the resident’s property and the compensation offered for delay. The landlord’s response to the concerns raised about internal damage to the resident’s property. The landlord’s administration of the resident’s service charge. The landlord’s complaints handling.
Kingston upon Thames Council (202116740)
This compliant is about: The landlord’s tailored policy for visits to the property; The landlord’s agent not wearing a face mask during a repair; The landlord’s response to the resident’s reports of a marked window and curtains at the property; The landlord’s response to the resident’s reported communal repairs; The landlord’s complaint handling.
Metropolitan Thames Valley Housing (202122065)
The complaint is about the landlord’s handling of: The resident’s reports of faulty television aerial sockets. The associated complaint.
Platform Housing Group Limited (202113007)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s request to be moved as a result of the ASB. The landlord’s handling of the resident’s complaints through its internal complaints system.