All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s: Reports of intermittent hot water. Request that it confirm who was responsible for the Heat Interface Unit. Complaint that it had not carried out recommendations following a service of the Heat Interface Unit. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Requests for her housing transfer to be expedited. Associated complaints.
The complaint is about: The landlord’s handling of repairs to the roof shed The Ombudsman will also investigate the landlord’s complaint handling.
The complaint is about the landlord’s handling of: A leak from the roof which resulted in damp and mould at the resident’s property. The resident’s request for replacement internal doors and a replacement kitchen and bathroom. The associated complaint.
The complaint is about the landlord’s handling of repairs including a leak into the resident’s kitchen and damp in the bedroom. The Ombudsman has also considered the landlord’s handling of the associated complaint.
REPORT COMPLAINT 202305407 Eastlight Community Homes Limited 12 June 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) about his neighbour. The landlord’s handling of counter reports of antisocial behaviour (ASB) about the resident from his neighbour. The landlord’s decision to refer the resident for safeguarding. The landlord’s complaint handling has also been investigated.
The complaint is about the landlord’s decision to extend the resident’s starter tenancy. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about: The landlord’s handling of works to replace the resident’s front entrance door. The landlord’s complaint handling has also been investigated.
The complaint is about the landlord’s handling of the resident’s: Concerns that his neighbour was using parking behaviours to harass him. Complaint. The Ombudsman has also considered the landlord’s record keeping.