Midland Heart Limited (202307288)
This complaint is about the landlord’s response to the resident’s concerns that it had been charging her service charges, that she had not agreed to, dating back to 2011.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
One Vision Housing Limited (202316212)
The complaint is about the landlord’s handling of the resident’s reports of foul smells from drains in the property.
Progress Housing Association Limited (202315869)
The complaint is about the landlord’s handling of the resident’s request for CCTV footage.
Shepherds Bush Housing Association Limited (202225310)
The complaint is about the landlord’s response to requests for reimbursement for damaged possessions following a roof leak.
Stonewater Limited (202318414)
The complaint is about the landlord’s handling of the resident’s reports of a squirrel infestation.
Waltham Forest Council (202318206)
The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom. The resident’s request for a walk-in bath.
Wandsworth Council (202319783)
The complaint is about the landlord’s response to the resident’s: Request for a repair to her bathroom window. Reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
East Midlands Housing Group Limited (202316707)
The complaint is about the landlord’s response to the resident’s complaint that his neighbour had cut down trees in a communal garden.
Eastlight Community Homes Limited (202313995)
The complaint is about the landlord’s handling of a leak in the resident’s property and the associated repairs.
Home Group Limited (202323496)
The resident’s complaint is about the level of her service charge and quality of services provided.