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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Bolton at Home Limited (202426183)

The complaint is about: the landlord’s handling of the resident’s reports about damp and mould, including repairs to the gutters. the landlord’s complaint handling.

Haringey London Borough Council (202317845)

The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould as a result of leaks. Handling of subsequent remedial repairs. Complaint handling.

London Borough of Barnet (202428033)

The complaint is about the landlord’s handling of the resident’s: Reports of issues with the drains, damp, and mould. Associated complaint.

London Borough of Lambeth (202428007)

The complaint concerns the landlord’s handling of the resident’s: Reports of multiple repair issues, including leaks, damp and mould. Complaint.

Southern Housing (202314409)

The complaint is about the landlord’s: Handling of the resident’s reports about a boiler repair. Delays starting a gate adaptation. Handling of problems with the resident’s front door. Complaint handling.