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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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London Borough of Croydon (202227185)

The complaint is about the landlord’s handling of: A management transfer request. Reports of leaks in the property and subsequent damp and mould. The complaint.

London Borough of Hackney (202225779)

The complaint is about the landlord’s handling of reports of drainage, flooding, damp, mould and floor issues. We have also considered the landlord’s: record keeping. complaint handling.

London Borough of Redbridge (202306203)

The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB). Response to the resident’s concerns regarding parking. Handling of the resident’s requests that her kitchen and bathroom be replaced. Response to the resident’s request for re-housing. Response to the resident’s reports of a mouse infestation. Response to the resident’s concerns regarding staff conduct. Response to the resident’s request to move the electricity meter. Complaint handling.

Onward Homes Limited (202223253)

The complaint is about the landlord’s handling of sewerage repairs and the level of compensation offered to the resident. The Ombudsman has also considered the landlord’s complaint handling.

The Guinness Partnership Limited (202226704)

The complaint is about: The landlord’s handling of the resident’s reports of repairs required to her windows. The Ombudsman has also considered the landlord’s complaint handling.

Camden Council (202123973)

The resident’s complaint is about the landlord’s handling of renovation works to her property, including the quality of the work done and associated issues such as damp. The Ombudsman has also investigated: The landlord’s complaint handling. The landlord’s record keeping.