All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The resident’s complaint was about: The landlord’s response to the resident’s request for redecoration following a leak into her property. The landlord’s response to the presence of asbestos in her property. The landlord’s response to the resident’s request for a transfer. The landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports about: Cladding and fire safety works. Damp and mould and damage to a balcony door. Replacement of damaged items. Pest infestation.
The complaint is about the landlord’s handling of the resident’s water bill.
The complaint is about the landlord’s handling of a wide range of repairs at the resident’s property.
The complaint is about the landlord’s: Response to the resident’s request that it cuts back overgrown hedges and trees. Complaint handling.
The complaint is about the landlord’s handling of the resident’s reports about the standard of the garden maintenance service.
REPORT COMPLAINT 202014692 Newham Council 28 February 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
The complaint is about the landlord’s response to a dispute from the Resident’s Association concerning the cost of major works.
The complaint is about the landlord’s response to the resident’s reports about leaks and blockages at the property.
The complaint is about the landlord’s handling of water damage in the resident’s property.