Clarion Housing Association Limited (202301794)
The complaint is about the landlord’s handling of: The resident’s reports of a roof leak and associated damp and mould. The associated complaints.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Haringey London Borough Council (202224615)
The complaint is about the landlord’s handling of repairs to the building following a structural survey. The Ombudsman has also considered the landlord’s complaint handling and record keeping.
Havering Council (202221133)
The complaint is about the landlord’s handling of the resident’s: Reports of overcrowding and request to move. Reports of damp and mould and subsequent damage to belongings. Reports of repairs to the boiler. Reports of flooding to the bathroom and subsequent damage to the flooring. Reports of repairs to the windows, door and intercom. Associated formal complaint.
Islington Council (202330664)
The complaint is about the landlord’s: Handling of the resident’s reports of rodents in the property. Complaint handling.
Kirklees Council (202307979)
The complaint is about the landlord’s handling of a leak from a burst pipe.
Lewisham Council (202227635)
The complaint is about the landlord’s response to the resident’s reports of water ingress. The Ombudsman has also considered the landlord’s record-keeping.
Lincolnshire Housing Partnership Limited (202302323)
The complaint is about; The landlord’s handling of the resident’s reports of Damp and mould. Leaks in the bathroom. The landlord’s response to the resident’s request for a replacement roof, kitchen and windows. The associated complaint handling.
London & Quadrant Housing Trust (L&Q) (202202714)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and associated remedial repairs. Aids and adaptations. This Service has also considered the landlord’s handling of the resident’s complaint.
London Borough of Croydon (202230696)
The complaint is about the landlord’s handling of the resident’s: mutual exchange application. rent account. This Service has also considered the landlord’s complaint handling.
London Borough of Lewisham (202231098)
The complaint is about: The landlord’s handling of the resident’s reports of mice infestations in the property. The landlord’s response to the resident’s allegation that contractors stole items from her loft. The landlord’s handling of the resident’s reports of a defective washing machine. The landlord’s handling of the resident’s reports of various repairs, including damp and mould, temporary flooring in the bathroom, roof repairs, cracks on the bathroom walls and ceiling and gaps in the window frames. The landlord’s response to the resident’s request to be decanted. The resident’s reports of discrimination and infringement of her human rights. The landlord’s complaints handling.