All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint concerns the landlord’s handling of the resident’s reports that the emergency escape route from the property was compromised. The Ombudsman investigated the landlord’s handling of the associated complaint.
The complaint is about: The landlord’s handling of the resident’s request for reimbursement of flooring and increased heating bills as a result of water penetration. The landlord’s handling of the resident’s reports of water penetration and damp following a leak. The landlord’s handling of the resident’s decant and his request for a permanent move.
The complaint is about the landlord’s handling of the resident’s: concerns about its administration of the service charge accounts; concerns about the standard of services received for which they were charged; concerns about the communication and completion of its action plan, including usage of the guest room; associated complaint.
The complaint is about the landlord’s: Response to the resident’s request for a parking bay. Handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s: Request for repairs to the communal front entrance door. Complaint about the repair and maintenance of the communal area of her building. Request that her windows were upgraded. The associated complaint.
The complaint is about: The landlord’s handling of a roof leak and associated remedial work. The conduct of a landlord contractor. The Ombudsman has also considered the landlord’s complaint handling in this case.
The resident’s complaint is about the landlord’s: Response to the resident’s request for repairs to his windows, bathroom, pipes and guttering. Handling of the associated complaint.
The complaint is about: The landlord’s handling of Remedial works following a leak. Its handling of asbestos removal at the resident’s property. The Ombudsman will consider the landlord’s complaint handling. The Ombudsman will consider the landlord’s record keeping.
The complaint is about the landlord’s handling of the resident’s: enquiries into his 2021 to 2022 service charges final balance and statement, which included: concerns that the balance was not based on reconciliated accounts and showed a deficit. his request to inspect the supporting invoices. the managing agent’s decision to issue a section 20B notice and the landlord’s communication in relation to this. concern that he was not consulted about the night concierge service and associated service charges.
The complaint is about; The landlord’s handling of the resident’s reports of a leak in the property. The associated complaint handling.
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