Platform Housing Group Limited (202218923)
The complaint concerns: The landlord’s handling of repairs to the property. The landlord’s complaints handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
Royal Borough Of Greenwich (202228470)
The complaint is about: The landlord’s handling of leak reports and associated damp and mould. The landlord’s handling of the resident’s complaint.
Sanctuary Housing Association (202323551)
The resident’s complaints are about: Complaint 1. The landlords handling of the repairs to the resident's heating and hot water system. The landlords handling of other repairs to the residents property (toilet, front and rear door). Complaint 2. The behaviour and conduct of the landlords staff and its standard of communication.
Sanctuary Housing Association (202332046)
The resident’s complaint is about the landlord’s response to the resident’s reports about insulation, windows, door and the bathroom. The Ombudsman will consider the landlord’s complaint handling. The Ombudsman will consider the landlord’s record keeping.
Sanctuary Housing Association (202341075)
The complaint is about the landlord’s handling of: Rising damp affecting the resident’s living room, dining room and kitchen. Penetrating damp affecting the resident’s dining room, bedroom and bathroom. The Ombudsman has also investigated the landlord’s handling of her associated complaint.
Slough Borough Council (202119630)
The complaint is about the landlord's handling of various external repairs and subsequent damp and mould in the property. The Ombudsman has also considered the landlord’s complaint handling.
Slough Borough Council (202232400)
The complaint is about the landlord’s management of the communal cleaning in the resident’s block. The Ombudsman has also investigated the landlord’s complaint handling.
Solihull Metropolitan Borough Council (202224767)
The complaint is about the landlord’s handling of: Reports of anti-social behaviour (ASB). The resident’s request for rehousing. Concerns about staff conduct. The associated complaint.
Southern Housing Group Limited (202229596)
The complaint is about the landlord’s handling of: a leak, damp and mould in the property; the resident’s reports that the communal door was insecure; the resident’s complaint.
Southwark Council (202219624)
The complaint is about the landlord’s: Handling of a leak in the resident’s bathroom and the subsequent damage caused. The landlord’s complaint handling.