Peabody Trust (202234265)
The complaint is about the landlord’s response to the resident about: Issues in the kitchen, bathroom and bedroom including leaks, damp, and mould. Boiler repairs. Windows repairs.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Places for People Group Limited (202228914)
The complaint is about the landlord’s handling of: The property condition at the point of mutual exchange. Repairs reported by the resident after mutual exchange and associated delays. Water ingress and damp and mould. The associated complaint.
Plus Dane Housing Limited (202225094)
The complaint concerns the landlord’s handling of: The resident’s request for a wet room adaptation at the property. The resident’s request to make a complaint.
Royal Borough Of Greenwich (202229685)
The complaint is about the landlord’s handling of: A leak. Window replacement work including major work involving the bay windows. Reports of damp and mould.
Sanctuary Housing Association (202304970)
The complaint is about the landlord’s handling of the resident’s: Reports of no heating or hot water. Reports of outstanding repairs. Request for a temporary decant. Associated formal complaint.
Southend-on-Sea City Council (202234954)
The complaint is about: The landlords handling of the residents request for a replacement boundary wall. The landlords handling of the residents request for a new door to the balcony in her sons bedroom. The Ombudsman will also be considering the landlords handling of the residents complaint.
Southern Housing Group Limited (202219974)
The complaint is about: The landlords handling of the residents reports of her issues with the heating system and the suitability of the heating solutions offered. The landlords decision not to replace the residents kitchen sink and drainer. The landlord’s handing of reports of a pest infestation in the loft space. The landlords handling of the residents complaint. The Ombudsman is also including the landlords record keeping as part of the investigation.
Sovereign Network Homes (202228752)
The complaint is about: The landlord’s handling of the resident’s application, on behalf of her son, for its next generation scheme. The landlord’s handling of the resident’s complaint.
The Guinness Partnership Limited (202208543)
The complaint is about the landlord’s response to the resident’s reports about leaks into the property. This service will also consider the associated complaint handling.
The Industrial Dwellings Society (1885) Limited (202203050)
The complaint is about the landlord’s handling of the resident’s reports of a leak.