London Borough of Hounslow (202314082)
The complaint is about the landlord’s handling of leaks in the garage damaging the resident’s possessions and subsequent compensation request.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Luton Borough Council (202229082)
The complaint is about the landlord’s handling of the resident’s report of: A broken window. Staff conduct. The associated complaint handling.
Melton Borough Council (202234544)
The complaint is about: The landlord’s handling of the resident’s reports of multiple repairs, including damp and mould. The resident’s reported delays in being rehoused.
Midland Heart Limited (202328128)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould throughout her property. Request to move properties. Complaint.
Mosscare St. Vincent’s Housing Group Limited (202302340)
The complaint is about the landlord’s handling of: The resident’s complaint about issues relating to a leak. The resident’s reports about the conduct of a member of its staff. A missed appointment.
North West Leicestershire District Council (202334437)
The complaint is about the landlord’s handling of the resident’s reports of: A leak into the bathroom. Damp and mould in the bathroom and kitchen. The Ombudsman has also considered the landlord’s handling of the complaint.
Notting Hill Genesis (NHG) (202302462)
The complaint concerns the landlord’s handling of the resident’s reports of sewage discharge into her property.
Notting Hill Genesis (NHG) (202306173)
The resident’s complaint is about the landlord’s handling of his queries about an increase in heating and hot water charges.
One Housing Group Limited (202304182)
This complaint is about: The level of compensation offered to the resident by the landlord following its handling of leak repairs. The landlord’s response to the resident’s complaint about its handling of antisocial behaviour (ASB).
Onward Homes Limited (202311474)
The complaint is about: The landlord’s handling of repairs in the bathroom and kitchen (including damp and mould). The landlord’s complaint handling. The resident has subsequently raised complaints about: The handling of a request for a managed move. Mould in their cupboards. A further leak in their bathroom.