Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Saffron Housing Trust Limited (202221326)

The complaint is about the landlord’s handling of:

Sheffield City Council (202304208)

This complaint is about the landlord’s handling of the resident’s noise nuisance reports.

Southend-on-Sea City Council (202400256)

The complaint is about the landlord’s handling of the resident’s reports of cracks and subsidence in his property. The Ombudsman has decided to consider: The landlord’s record keeping. The landlord’s complaint handling.

Southern Housing (202329780)

The complaint is about the landlord's handling of: Reports of antisocial behaviour (ASB). The associated complaint.

Southern Housing Group Limited (202228600)

The complaint is regarding the landlord’s response to: the resident’s dissatisfaction with the duration of the landlord’s defect liability period, the resident’s reports of defects in the property.

Sovereign Network Homes (Former Network Homes) (202317640)

The complaint is about is about the landlord’s handling of the resident’s report of noise.

Stonewater Limited (202233117)

The complaint is about the landlord’s handling of repairs in the property.

Tendring District Council (202302247)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaints handling.

The Riverside Group Limited (202307291)

The complaint is about the landlord’s handling of: The repair and replacement of the resident’s boiler and gas fire. The resident’s reports of mould and damp. The resident’s complaints about the conduct of their staff. The rent arrears on the resident’s account. The resident’s reports about the landlord’s unannounced visits to the property. The associated complaints.

The Riverside Group Limited (202309219)

The complaint is about the landlord’s response to the resident’s request to remove woodchip wallpaper from the living room ceiling. The Ombudsman has also considered the landlord’s record keeping.