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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Eastbourne Borough Council (202229454)

The complaint is about the landlord’s response to: The resident’s concerns about the conduct of its contractor’s operatives. The resident’s concerns about various repairs. The resident’s concerns about the water pressure. The resident’s request for reimbursement for costs which include: The cost of a wardrobe which was damaged. The cost of decoration works. The cost of repairs required to the flooring. The resident’s report that he considered the kitchen works were part of the right to repair scheme.

Home Group Limited (202215978)

The complaint is about the: Resident’s report that the sanitation system in the property was not fully functioning for 16 years. Landlord’s response to the resident’s reports about the toilets in the property. Landlord’s record keeping. Associated complaint.

Islington Council (202300617)

The complaint about; The resident's assertion that the landlord had not reviewed noise recordings and it's subsequent decision not to re-open her ASB case. The landlord’s response to the resident’s concerns about staff conduct, particularly staff that reviewed her ASB case and those dealing with the resident’s complaint. The associated complaint handling.

Islington Council (202303706)

The complaint is about the landlord's handling of: The resident’s reports of anti-social behaviour (ASB) by a neighbour. The resident’s request to be reimbursed for gardening maintenance and wall plastering works undertaken in the property by her. The associated complaints including the resident’s complaint that it had discriminated against her.

Jigsaw Homes Group Limited (202100623)

The complaint is about: The resident’s concerns over the level of some of the landlord’s service charges. Specifically, the resident has said she believes she is being overcharged for services. The landlord’s response to the resident’s requests for information about the service charges. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

Leeds City Council (202307845)

REPORT COMPLAINT 202307845 Leeds City Council 28 March 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

Lewisham Council (202306207)

The complaint concerns the landlord’s handling of: The resident’s reporting of damp and mould at the property. The resident’s request to be medically assessed to enable them to move. This report has also considered: The landlord’s record keeping. The landlord’s complaints handling.

Liverpool City Council (202300555)

The complaint is about the landlord’s response to the resident’s reports of Anti-Social Behaviour (ASB). This Service has also considered the landlord’s complaint handling.