All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Response to the resident’s concerns in respect of his rent arrears, including the support offered by the landlord and his concerns of discrimination. Complaint handling.
The complaint is about: The landlord’s response to the resident’s re-housing request. The landlord’s handling of repairs in the resident’s property. The landlord’s handling of reports of damp and mould. The landlord’s handling of reports of a silverfish infestation. The communication from the resident’s housing officer and general treatment by the landlord. The landlord’s handling of reports of discrimination by people in the local area. The landlord’s handling of complaints. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s handling of a reported leak from the roof and damage to his property from historic leaks.
The complaint is about the landlord’s response to the resident’s concerns about service charges.
The complaint is about the landlord’s response to the resident’s reports of damp in her property.
The complaint is about the landlord’s handling of the report of a leak causing water ingress into the resident’s property. We have also considered the landlord’s: record keeping. complaint handling.
The complaint is about: The landlord’s handling of the resident’s reports of a leak through the roof. The landlord’s complaint handling.
The complaint is about the landlord’s handling of: repairs to an underground leak and subsequent damp and mould in the resident’s property. the associated complaint.
The complaint is about the landlord’s handling of the resident’s: Request for a boundary fence to be moved. Concerns about discrimination. The Service has also considered the landlord’s handling of the resident’s complaint.
The complaint is about: the resident’s concerns about the impact on her health of the landlord’s handling of issues. the landlord’s handling of: the resident’s reports it had accessed her garden without permission. a rodent issue at the property. the resident’s concerns about how it communicated with her, and about it attending without notice or agreement . the resident’s concerns about insulation work. the resident’s request for an electric boiler and her concerns about how it had responded to an exposed gas pipe in her garden. the complaint.