All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: A rodent infestation. Damp and mould in the property. The resident’s compensation claims for damaged belongings. This Service will also investigate the landlord’s complaint handling.
The complaint is about the landlord’s: Handling of the resident’s reports about leaks, damp and mould. Response to the associated complaint. Record keeping.
The complaint is about the landlord’s handling of the resident’s reports of damp, mould and a foul smelling odour persisting in the property .
The complaint is about the landlord’s handling of the resident’s: Reports of multiple outstanding repairs to the property. Associated formal complaint.
The complaint is about the landlord’s delay in repairing the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: A leak into the resident’s property. The resident’s move to temporary accommodation following the leak. The resident’s request for compensation for his damaged belongings. The associated complaint.
The complaint is about the landlord’s handling of: Insulation within the property. The resident’s reports that the soil pipe was not compliant. The resident’s reports of repairs required and mould in the bathroom. Communication regarding fire compartmentation. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s requests for front door and external canopy replacement, window, and internal decoration works.
The complaint is about the landlord’s: handling of lift repairs in 2022 . response to the resident’s request for reimbursement of service charges relating to the lift. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.
The complaint is about the landlord’s response to the resident’s request for a repair to: A leak. The boiler and associated pipework. The Ombudsman has also considered the landlord’s complaint handling.