All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s reports of leaks, damp and mould, remedial works and the resident’s decant (temporary move). The removal of the resident’s possessions from the property. Reports of damage to the resident’s personal property as a result of the damp and mould. The resident’s request for permanent rehousing. The resident’s concerns about the presence of asbestos in the property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s concerns about an operative’s behaviour. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of: The contractor causing damage to the windows. The contractor accessing the property without prior notice. Damage to her belongings and garden. Debris and rubbish being left in the garden by the contractor. Concerns about the associated complaint.
The complaint is about the landlord’s: Response to the resident’s reports of disrepair to the kitchen sink, kitchen cupboards and plastering in the living room walls. Complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of issues with the heating system at the property. The associated formal complaint.
The complaint is about the landlord’s handling of reports about anti-social behaviour (ASB).
The complaint is about: The landlord’s handling of: The resident’s reports of condensation, damp, and mould. The resident’s reports of noise from the bedroom floorboards. The associated complaint. The landlord’s communication with the resident.
The complaint is about the landlord’s handling of the resident’s reports of property defects. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s service charge queries. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
The complaint is about the landlord's handling of the resident’s reports of problems with the hot water from the bath and shower.