The Guinness Partnership Limited (202300328)
The complaint is about the landlord’s handling of repairs to the bathroom.
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of repairs to the bathroom.
The complaint is about the landlord’s response to the resident’s request for reasonable adjustments. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s request about a named operative attending his property. A ‘warning marker’ on the resident’s records. A disclaimer form it asked the resident to sign before repairs commenced.
The complaint is about the landlord’s response to the resident’s concerns about a neighbour’s driveway. We have also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of a leak at her property. Staff conduct concerns.
The resident’s complaint is about the landlord’s: Licensing of parking bays. Response to his concerns about alterations to the layout of a car park. Recovery of the costs of a new door entry system through service charges. Complaint handling.
The complaint is about the landlord’s handling of the resident’s: Report of a mice infestation in the block. Associated formal complaint.
The complaint is about the landlord’s handling of: The resident’s request for a reimbursement of costs to replace fencing. The associated complaint.
The landlord’s responses to the resident’s complaints about: His heating and hot water. Work to the boiler and a gas leak.
The complaint is about: The landlord’s handling of the resident’s requests for information about the service charge. The landlord’s response to the resident’s concerns about the accuracy of the actual service charge and requests for reimbursement.