Applications are open to join the next Housing Ombudsman Resident Panel – find out more Housing Ombudsman Resident Panel.

Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

One Housing Group Limited (202233848)

The complaint is about the landlord’s handling of the resident’s: reports of damp and mould reports of noise from a neighbouring property request to be rehoused

Onward Homes Limited (202342330)

The complaint is about the landlord’s response to damp and mould reports and the consequent handling of repairs to the property. The Ombudsman has also investigated the landlord’s complaint handling.

Orbit Group Limited (202305008)

The complaint is about the landlord’s response to: The resident’s reports of damp and mould at the property. The associated formal complaint.

Peabody Trust (202231919)

The complaint is about the landlord’s handling of the resident’s requests for refurbishment of her kitchen and bathroom. The Ombudsman has also considered the landlord’s handling of the associated complaint.

Peabody Trust (202301587)

The complaint is about the landlord’s handling of the resident’s reports of a leak in the property and the associated damage caused. The Ombudsman has also considered the landlord’s complaint handling.

Peabody Trust (202312556)

The complaint is about: The landlord’s sale of a shared-ownership property. The landlord’s handling of repairs, including its level of communication. The landlord’s handling of the resident’s decant from the property. The landlord’s decision to charge the resident rent and service charges. The landlord’s handling of the associated complaints.

Peabody Trust (202342924)

The complaint is about the landlord’s handling of: Reports of damp and mould in the property. The associated complaint.

Quadrant-Brownswood Tenant Co-operative Limited (202228384)

The complaint is about the landlord’s: response to the resident’s concerns about the level of rent and the landlord’s governance structure in relation to rent; response to the resident’s reports of a roof leak and the resultant damp and mould; correspondence relating to a home improvement grant; complaints handling.