All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s concerns about drainage issues, water penetration and the subsequent damage to his property and personal belongings by damp and mould. The associated complaint.
The complaint is about how the landlord handled the resident’s reports of faulty storage heaters. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about: The landlord’s handling of the resident’s reports of noisy pipework. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s handling of: The resident’s report of a fault to the shower. The resident’s concerns about the level of service received during a telephone call with the landlord’s staff.
The complaint is about the landlord’s handling of the resident’s: Historic reports of anti-social behaviour (ASB). Reports of ASB which were the subject of a complaint in 2023.
The complaint is about the landlord’s handling the resident’s: Concerns about overcrowding and the suitability of the accommodation due to her child’s disability. Reports regarding the ventilation system in the property. We have also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of: reports of rodent infestation. the associated complaint.
The complaint concerns the landlord’s handling of the resident’s reporting of anti-social behaviour (ASB) outside his property. This report has also considered the landlord’s complaints handling.
The complaint is about the landlord’s handling of reports of an ongoing leak and unresolved damp and mould. The report has also taken into consideration the landlord’s handling of the associated complaint.
The complaint is about: The landlord’s handling of the resident’s reports of defects to the property. The landlord’s decision to add a warning flag to the resident’s records. The landlord’s response to the resident’s concerns about the condition of her garden when it rained.
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