Peabody Trust (202220783)
The complaint is about the landlord’s response to the resident’s noise reports. The Ombudsman will also investigate: The landlord’s handling of the resident’s complaint. The landlord’s knowledge and information management.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Sanctuary Housing Association (202213810)
The complaint is about: The landlords handling of the residents reports of noise nuisance. The landlords handling of the residents reports of poor staff conduct.
A2Dominion Housing Group Limited (202219811)
The complaint is about the landlord’s: response to reports of damage caused to the resident’s flooring following works to the property. complaint handling. The Ombudsman has also considered the landlord's record keeping.
Hightown Housing Association Limited (202233841)
The complaint is about the landlord’s: handling of reports of a silverfish infestation. response to a request for rehousing. The Service has also considered the landlord’s complaint handling.
Hyde Housing Association Limited (202320282)
REPORT COMPLAINT 202320282 Hyde Housing Association Limited 23 April 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Karbon Homes Limited inc Byker Community Trust (202213965)
The complaint is about: The landlord’s handling of the resident’s request to investigate issues of noise transference at the property. The landlord’s decision to issue the resident with a tenancy warning. The landlord’s associated complaint handling.
London & Quadrant Housing Trust (L&Q) (202220537)
The complaint is about the landlord’s: Response to the resident’s concerns over its handling of service charges. Complaint handling.
London Borough of Barnet (202310844)
The complaint is about the landlord’s: Handling of repairs to a communal sewage system. Complaint handling.
Metropolitan Thames Valley Housing (MTV) (202303298)
The complaint is about: The landlord’s handling of the resident’s requests for a refund of credit in respect of service charges on his former property. The landlord’s complaint handling.
Adur District Council (202221520)
The complaint is about: The landlord’s response to the resident’s concerns about staff conduct. The landlord’s complaint handling.