Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Southwark Council (202109861)

This complaint is about: The landlord’s decision not to carry out previously agreed repairs to paintwork in the block’s communal areas on cost grounds; The landlord’s complaint handling.

Southwark Council (202111092)

This complaint is about the level of redress the landlord awarded in respect of multiple delays and failures while handling plumbing repairs at the property, and the resident’s subsequent complaint.

Wealden District Council (202016254)

The complaint is about: The landlord’s response to the resident’s request about gutter cleaning at his property. The complaint handling.

Wealden District Council (202108306)

The complaint is about the landlord’s response to the resident’s reports of differences in the level of service charges between residents and leaseholders.

Clarion Housing Association Limited (202112683)

The complaint is about the landlord’s response to the resident’s reports of a leak from the roof of the property.

Clarion Housing Association Limited (202116441)

The complaint is about: The landlord’s response to the resident’s report of a leak and the level of compensation offered. The landlord’s handling of the associated complaint.

Hammersmith and Fulham Council (202114715)

The complaint is about the response to the resident’s reports of blockages to her sinks and bath. The Ombudsman has also considered the landlord’s complaints handling.

Harrow Council (202007622)

The resident complains about the landlord’s handling of: Concerns about safety issues at the property due to subsidence; rehousing, and; the formal complaints.

Hastoe Housing Association Limited (202015774)

The complaint is about:

London & Quadrant Housing Trust (202017301)

The complaint is about the landlord’s response to the resident’s concerns about: The level of service charges; and Charges for services she alleges she was not receiving.