Hyde Housing Association Limited (202320375)
This complaint is about the landlord’s handling of: Reports of damp and mould in the resident’s property. Reports of a leak in a communal cupboard. The associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London & Quadrant Housing Trust (L&Q) (202218733)
The complaint is about the landlord's response to the resident's reports of concerns about the property it moved her to and its handling of the associated formal complaint.
London & Quadrant Housing Trust (L&Q) (202304366)
The complaint is about the landlord’s handling of the resident’s: Reports of delays in repairing the toilet flush, completing outstanding repairs to the bath, and bathroom flooring. Reports of delays in installing a new kitchen. Reports of delays in completing boiler repairs. Request for new windows. Request for Insulation. Request for external works including the driveway, paths, drains, wall and gate. Reports of damp and mould. Reports about staff behaviour and communication. Associated formal complaint.
MHS Homes Ltd (202305073)
REPORT COMPLAINT 202305073 MHS Homes Ltd 5 July 2024 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether […]
Poplar Housing And Regeneration Community Association Limited (202313315)
This complaint is about how the landlord handled the resident’s reports of a leak at her property. This investigation has also considered the landlord’s handling of the associated complaint.
Royal Borough Of Greenwich (202300445)
The complaint is about the landlord’s: Handling of the resident’s reports of a leak from the property above which was causing damp in her bathroom. Complaint handling.
Sage Housing Limited (SHL) (202300700)
The complaint is about the landlord’s response to the resident’s query about a garden. The Ombudsman has also considered the landlord’s complaint handling.
Shepherds Bush Housing Association Limited (202228087)
The complaint is about: The landlord’s handling of the resident’s reports of various repairs. The landlord’s handling of the resident’s management transfer. This Service has also considered the landlord’s handling of the resident’s complaint.
Solihull Metropolitan Borough Council (202301851)
The complaint is about: The landlord’s handling of reports of the property smelling of cat urine. The landlord’s handling of a report of gas leak in the property. The landlord’s complaint handling.
Southwark Council (202205202)
The complaint is about the landlord’s response to the resident’s: Reports of damp, and cold air transference from a neighbouring property; Complaint. This report will also assess the landlord’s record keeping.