All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
This complaint is about the landlord’s: Response to the resident’s report of repair to her bathroom, including concerns about missed appointments and its communication with her. Response to the resident’s reports of sound transference from the flat above and concerns about the safety of the property due to a related ceiling defect. Handling of the resident’s transfer. Handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and noise nuisance. Rehousing request. Associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. The Ombudsman has also investigated the landlord’s handling of the complaint.
The complaint is about the landlord's response to the leaseholder's: Reports of water ingress and associated damage to her property. Complaint.
The complaint is about how the landlord handled the resident's reports of drug use and noise nuisance.
The complaint is about the landlord’s handling of remedial works and cleaning following the installation of cavity wall insulation at the resident’s property. This Service has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of an ongoing leak. Associated formal complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and issues with her flooring. Associated complaint.
The complaint is about the landlord’s response to the resident’s reports of damp and mould, and odour in the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of a blocked waste pipe, a leak under the sink, and associated repairs in the kitchen. Concerns about the conduct of 2 contractors used by the landlord. Request for it to repair the extractor fan in the bathroom. Associated complaint.