Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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North Northamptonshire Council (202013832)

The complaint is about the landlord’s response to the resident’s application for disability adaptations to his property.

Notting Hill Genesis (201915134)

The complaint is about the landlord’s handling of matters in relation to gas safety checks at the property.

Notting Hill Genesis (202001714)

The complaint is about the landlord’s response to the resident’s report of Anti-Social Behaviour (ASB) from Neighbour A The landlord’s response to the resident’s report of noise related ASB from Neighbour B The landlord’s response to the related complaint.

Notting Hill Genesis (202014057)

This complaint is about the landlord’s rent arrears recovery action.

Nottingham City Council (202101446)

The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s decision not to compensate the resident for the cost of erecting a fence.

Progress Housing Association Limited (202105214)

The complaint is about the landlord’s handling of the resident’s anti-social behaviour (“ASB”) reports. The Ombudsman has also considered the landlord’s complaint handling.

Richmond Housing Partnership Limited (202016229)

The complaints are about the landlord’s: response to concerns that were raised about by the resident about how she had been described within her tenancy file. complaint handling. decision not to remove entries from the resident’s tenancy file.

Royal Borough of Kensington and Chelsea (202102981)

The complaint is about the landlord’s response to the resident’s concerns that the communal fire doors are not fit for purpose and are causing an excessive whistling noise.

Sanctuary Housing Association (202104706)

The complaint is about the landlord’s response to the resident’s report of damp and mould in the property and the repair to the front door. The complaint is about the level of compensation for the resident’s damaged belongings. The complaint is about the complaint handling.

Sanctuary Housing Association (202108331)

The complaint is about: The landlord’s handling of the boiler repair following an annual gas service. The landlord’s response to the resident’s request for reimbursement for his privately hired contractor. The landlord’s response to allegations about the gas engineer contractor who initially attended the appointment. The landlord’s decision not to offer a replacement gas fire. The complaint handling delay.