ForHousing Limited (202347494)
The complaint is about: The landlord’s response to reports of pests. The landlord’s response to the resident’s request to move. The landlord’s handling of repairs. The conduct of the landlord’s operatives.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Greatwell Homes Limited (202404243)
The complaint is about the landlord’s response to the residents reports of damp and mould impacting the property’s living room floorboards.
Hammersmith and Fulham Council (202303694)
The complaint is about the landlord’s handling of: Repairs to the windows in the property. The associated complaint and its communication.
Hammersmith and Fulham Council (202315550)
The complaint is about the landlord's handling of the resident’s report of: Several repairs including damp and mould. Pest control issues in the property. Reports of asbestos in the property. The Ombudsman has also investigated the landlord’s complaint handling.
Hyde Housing Association Limited (202315094)
The complaint is about the landlord’s handling of the resident’s concerns about the condition of the rear garden.
Incommunities Limited (202228889)
The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property, and the associated repairs. The Ombudsman has also considered the landlord’s: Record keeping. Handling of the complaint and level of compensation offered.
Islington and Shoreditch Housing Association Limited (202305132)
The complaint is about the landlord’s handling of: a leak into the resident’s kitchen. the resident’s complaint.
Karibu Community Homes Limited (202333285)
The complaint is about the: Landlord’s handling of the resident’s reports of damp and mould. Landlord’s handling of the resident’s reports of other repairs affecting the property. The landlord’s decision to remove the conservatory. The Ombudsman has also investigated the landlord’s complaint handling.
Lambeth Council (202308257)
The resident’s complaint is about: The landlord’s response to the resident’s request for a move . The landlord’s complaint handling.
London & Quadrant Housing Trust (202323505)
The complaint is about the landlord’s response to the resident’s reports of: A rodent infestation in her building. A defective front entry door to the building and faulty intercom system Damage to the roof of the building. Issues regarding the communal bins. Issues regarding grounds maintenance Concerns about staff conduct. The Ombudsman has also considered the landlord’s complaints handling.