All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and associated remedial repairs. The asbestos in the property. The resident's concerns about the safety of the electrics in the property. The resident’s queries about eligibility for the right to acquire scheme (RTA). The resident’s subject access request (SAR). The associated complaint.
The complaint is about how the landlord has handled the resident’s reports of damp and mould. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s: response to the resident’s request for external wall insulation (EWI). complaint handling.
The complaint is about the landlord’s response to the resident’s: Reports of a repair to a soil stack. Requests for information about the service charges relating to the repair. Concerns about the level of service charges relating to the repair. Associated complaint.
The complaint is about the landlord’s handling of the service of a tort notice and attempted removal of the resident’s vehicle.
The complaint is about the landlord’s handling of service charges for support. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of pest infestation in the property.
The complaint is about the landlord’s response to the resident’s service charge queries. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: Reports of no heating and hot water. Reports of a blocked sink. Reports about cuckooing at her property. Concerns of being bullied and threatened by staff. Reports that the resident has not received care.
The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB). Decision to remove a padlock on a communal gate.