Sovereign Network Homes (202220507)
The complaint concerns how the landlord handled repairs to the entrance doors in the resident’s property.
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The complaint concerns how the landlord handled repairs to the entrance doors in the resident’s property.
The complaint is about the landlord’s handling of the resident’s annual gas safety inspection. The Ombudsman has also considered the amount of compensation the landlord offered the resident in response to her complaint.
This complaint is about the landlord’s: Handling of reports of noise from the resident. Response to the resident’s complaint.
The complaint is about the landlord’s: decision not to reinstate the resident’s shaver socket following a bathroom refurbishment; complaints handling.
The complaint is about the landlord’s handling of the resident’s mutual exchange application.
The complaint is about the landlord's handling of the resident's repairs and subsequent remedies to put it right.
The complaint is about the landlord’s handling of repairs to the resident’s kitchen following a leak.
The complaint is about the landlord’s handling of: The resident’s reports of damp, mould outstanding repairs, and request for insulation. Its record keeping and complaint handling.
The complaint is about the landlord’s response to the request for a replacement kitchen.
The complaint is about the landlord’s management and handling of: outstanding repairs at the property. reports about the heating and insulation at the property. the resident’s complaints. a request to store a caravan in the garden. requests for a kitchen refurbishment. This report also looks at the landlord’s record keeping practices and handling of knowledge and information.