All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord's handling of repairs at the resident’s property, which includes: Plastering of walls. Gaps around a newly installed extractor fan in the kitchen. Issues with a new door handle which had been installed. Issues with electrical sockets in the kitchen that were not working. Works needed to the windows.
The complaint is about the landlord’s response to the resident’s concerns about repairs in and the condition of her bathroom, and her request it be renewed.
The complaint is about the landlord’s handling of: Issues with the gas meter at the resident’s property which resulted in no heating and hot water. The associated complaint.
The complaint is about the landlord’s response to concerns about: The administration of service charges. A pre-existing sinking fund. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of a leak from the bathroom ceiling.
The complaint is about the landlord’s handling of the resident’s: dispute about a garden fence. complaint.
The complaint is about the landlord’s response to the resident’s reports of humidity, damp, and mould. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s reports of a leak from the flat above. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of various repairs at the property including to the windows, doors, extractor fan, an exterior wall, and the garden. We have also considered the landlord’s complaint handling.
The complaint is about the landlord’s decision to request the resident to remove a conservatory.