Harlow District Council (202403926)
The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also considered the landlord’s record keeping.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Southern Housing (202402586)
The complaint is about the landlord’s handling of repairs to the resident’s immersion heater. The Ombudsman has also considered the landlord’s complaint handling.
Town and Country Housing (202226449)
The complaint is about the landlord’s handling of leaks, damp and mould.
Clarion Housing Association Limited (202220337)
The complaint is about the landlord’s handling of the resident’s reports of a repair to the shower. The Ombudsman has also considered the landlord’s complaint handling.
Clarion Housing Association Limited (202232021)
The complaint is about the landlord’s: Communication with the resident regarding an insurance claim. Handling of a request for information about her rent and service charges. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.
Islington Council (202234324)
The complaint is about the landlord’s handling of the resident’s reports of a blockage in his property, the associated damage caused, and the compensation offered. The Ombudsman has also considered the landlord’s complaint handling.
London Borough of Hounslow (202329853)
The complaint is about the landlord’s response to the resident’s: Enquiries about major works. Reports of roof leaks. The Ombudsman has also investigated the landlord’s complaint handling.
Metropolitan Thames Valley Housing (MTV) (202303780)
The complaint is about the landlord’s handling of the resident’s reports of a squirrel infestation, and the associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202233518)
The resident’s complaint is about the landlord’s response to his request to replace the electric boiler system in the property with gas.
Amplius Living (202311022)
The complaint concerns the landlord’s: Response to the resident’s report of damage caused to his front door after the police forced entry. Response to the request for a replacement front door. Handling of the related complaint.