Clarion Housing Association Limited (202222643)
The complaint is about the landlord’s response to the resident’s concerns about parking enforcement at her scheme.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Home Group Limited (202400122)
The complaint is about: The landlord’s handling of the resident’s reports about a roof leak, its handling of associated repairs, and the level of compensation offered by the landlord as redress. The landlord’s complaint handling.
Hyde Housing Association Limited (202200445)
The complaint is about the landlord’s handling of the resident’s request for repairs to mortar. The Ombudsman has also considered the landlord’s complaint handling.
Islington Council (202328211)
The complaint is about how the landlord responded to the resident’s reports of a leak into the property. We have also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202230344)
The complaint is about the landlord’s handling of the resident’s reports of water ingress in the property.
London & Quadrant Housing Trust (L&Q) (202231070)
The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202316601)
The complaint is about the landlord’s handling of the resident’s: Reports of a loss of hot water, and the associated repairs. Reports of a leak, and the associated repairs. Subject access request (SAR). The Ombudsman has also considered the landlord’s complaint handling.
Onward Homes Limited (202228606)
The complaint is about the landlord’s handling of the resident’s concerns regarding a conifer tree in front of his property.
Broadacres Housing Association Limited (202324054)
The complaint is about: The landlord’s handling of and communication about various repairs. Concerns relating to the conduct of staff.
Clarion Housing Association Limited (202315004)
The complaint is about the landlord’s response to the resident’s request for allocated parking spaces to resolve related antisocial behaviour (ASB).