Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Places for People Homes Limited (202109254)

This complaint is about the landlord’s handling of the resident’s concerns about the performance of the estate management company.

Rochdale Boroughwide Housing Limited (202117300)

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).

Sedgemoor District Council (202105004)

The complaint is about the landlord’s response to the resident’s concerns about: disrepair issues at her property; the conduct of its surveyors; its decision to include her on its ‘Officer Safety Register’ (OSR).

Together Housing Association Limited (202101314)

The complaint is about the landlord’s handling of a repair to the resident’s boiler.

Birmingham City Council (202108749)

The complaint is about the landlord’s response to: The resident’s concerns about his heating and hot water system. The associated complaint.

Crawley Borough Council (202113941)

The complaint concerns the landlord’s decision to recharge the resident for repairs following a flood in her property.

Rotherham Metropolitan Borough Council (202100671)

The complaint is about the landlord’s response to the resident’s request to extend or reconfigure the kitchen in her property.

Cross Keys Homes Limited (202103985)

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbour.

London & Quadrant Housing Trust (202112089)

The complaint is about the landlord’s handling of the resident’s reports of a burst water pipe, and the subsequent repairs.

Habinteg Housing Association Limited (202112314)

The complaint concerns how the landlord handled the resident’s reports about the condition of the bathroom and kitchen in the property.