All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of repairs to the communal lift which resulted in the resident being temporarily moved a number of times. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
This complaint is about the landlord’s handling of: The resident’s report of damp and mould in her kitchen and her subsequent request for a cooker hood. The resident’s request for the landlord to replace storage heaters with electric heaters. The resident’s report of broken communal gates. The associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
This complaint is about the landlord’s handling of the resident’s concerns about the balcony doors at her property. The Ombudsman has also considered the landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. Repairs to the bathroom. Anti-social behaviour (ASB) and the associated request for a separate garden.
The complaint is about the landlord’s handling of; repairs to the resident’s back door, the garden fence and back gate at the property. the resident’s complaint.
The complaint is about: The landlord’s handling of the resident’s reports of various repairs. The associated complaint handling.
The complaint is about: The landlord’s handling of repairs to the property. The landlord’s handling of the resident’s reports of anti-social behaviour. The landlord’s alleged harassment and surveillance of the resident. The landlord’s issuance of a Notice of Seeking Possession. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s: Response to the resident’s concerns following an electrical fire in a communal area of the building. Handling of concerns raised by the resident about fire safety. Handling of the resident’s request for it to ‘buy back’ the property. Handling of the resident’s complaint.
The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint.