Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Newham Council (202017244)

The complaint is about the landlord’s handling of: the resident’s report of a roof leak the resident’s request for the front entrance door and glass panel to be repaired the related complaint.

Richmond Housing Partnership Limited (202011270)

The complaint is regarding: The landlord’s handling of the resident’s anti-social behaviour reports (ASB). The landlord’s handling of the resident’s complaint.

Royal Borough of Kensington and Chelsea (202100841)

The resident’s complaint is that the landlord has not taken appropriate steps in response to her complaint of antisocial behaviour (“ASB”) by neighbouring properties and a neighbour’s use of a shed. The landlord’s complaint handling has also been considered.

Sanctuary Housing Association (202105364)

The complaint is about the landlord's handling of the resident's requests for rehousing, handling of complaints of antisocial behaviour (ASB) by and about the resident and that the landlord would not allow him to keep a pet at the property.

Southern Housing Group Limited (202017178)

This complaint is about the landlord’s handling of: the resident’s reports of a leak through her living room ceiling; concerns raised by the resident about estate services.

Southwark Council (202007668)

The complaint is about the landlord’s handling of: A tenancy panel hearing and the resident’s concern that he had been placed on an introductory tenancy rather than a secure tenancy. The associated formal complaint.

Southwark Council (202121360)

The complaint is about the landlord’s handling of the resident’s reports of faulty internal doors in his property.

Westminster City Council (202106183)

The complaint is about the landlord’s handling of the resident’s reports of faults to a new front door installed in 2019 and two windows in the living room and bedroom.

Metropolitan Thames Valley Housing (202111953)

The complaint is about the level of compensation offered for repair delays to the resident’s immersion heater.

Paragon Asra Housing Limited (201911969)

The complaint is about: the resident’s possessions going missing following the attendance of the landlord’s furniture removalists; the landlord’s response to the resident’s reports regarding a leak into her property; the landlord’s complaint handling.