Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Metropolitan Thames Valley Housing (202103667)

The complaint concerns how the landlord handled the resident’s reports of remedial works to her kitchen following a water leak from the property above.

One Housing Group Limited (202116962)

The complaint concerns the landlord’s response to: The resident’s reports of a water leak from the property above. The associated formal complaint.

One Housing Group Limited (202116988)

The complaint is about the landlord’s handling of: The resident’s reports of a sewage backflow and drainage issues at the property. The associated complaint.

Peabody Trust (202108708)

The complaint is about the landlord’s request to the complainant to remove the concrete he laid in the communal garden.

Peabody Trust (202108866)

The complaint is regarding the landlord’s response to the resident’s reports of excessive heat in the property due to a faulty radiator.

Sanctuary Housing Association (201805588)

REPORT COMPLAINT 201805588 Sanctuary Housing Association 22 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

Sandwell Metropolitan Borough Council (202110281)

The complaint is about the landlord’s response to: The resident’s reports of damp and mould in her property. The associated complaint.

Southern Housing Group Limited (202106100)

REPORT COMPLAINT 202106100 Southern Housing Group Limited 22 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Birmingham City Council (202012972)

The complaint is about the landlord’s handling og: Roof repairs to the resident’s property. The associated formal complaint.

Islington Council (202103622)

This complaint is about the landlord’s response to the resident’s concerns about: The caretaker attending his block on 2 March and 22 July 2021. Information published in its estate newsletter of December 2020. The landlord’s complaint handling.