Onward Homes Limited (202302512)
The complaint is about: The level and increase of service charges. The landlord’s handling of requests for information about service charges.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
Loading...
Salvation Army Housing Association (SAHA) (202234032)
The complaint is about the landlord’s handling of: the resident’s reports of issues with his bathroom following refurbishment work. the resident’s reports of roof leaks. the resident’s request for a copy of a tenancy agreement in his name. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
Sanctuary Housing Association (202306345)
The complaint is about the landlord’s handling of: the resident’s reports of Antisocial Behaviour (ASB) and noise nuisance from a neighbouring property. the associated complaint.
Shepherds Bush Housing Association Limited (202343209)
The complaint is about the landlord’s handling of: The removal of items from a communal cupboard. The resident’s concerns about the conduct of its staff.
Southern Housing (202420193)
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The complaint.
Southwark Council (202320609)
The complaint is about the landlord’s handling of: Boiler repairs. The resident’s associated complaint.
Stonewater Limited (202319832)
The complaint is about the landlord’s handling of the resident’s door and window replacements. We have also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202318314)
The complaint is about the landlord’s handling of the resident’s reports damp, mould, and the associated repairs.
A2Dominion Housing Group Limited (202410492)
The complaint is about the landlord’s: The quality and standard of the repairs during the decant. The response to reports of damage to personal belongings. Response to reports of a water leak and the handling of subsequent remedial repairs. The handling of a decant, including the suitability of the provided accommodation. Complaint handling.
Clarion Housing Association Limited (202315657)
The complaint is about the landlord’s handling of the resident’s reports of defects.