All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
This complaint is about the landlord’s: Response to the resident’s reports of repairs at her property, including: Repairs to the internal walls to her property. Door handles hanging off. The water supply to the bathroom sink. That her toilet was broken. Issues with her boiler. Handling of the associated complaint.
The complaint is about the landlord’s handling of reports of mice in the property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s response to the resident’s concerns about the removal of a hedge from his neighbour’s garden.
The complaint is about: the landlord’s handling of the resident’s concerns about security issues, including the use of CCTV and the attendance of the landlord’s security contractors. the landlord’s handling of the resident’s reports of communal repairs and maintenance. the landlord’s handling of the resident’s service charge queries. the landlord’s handling of the associated complaint.
The complaint is about the landlord’s: handling of major works of the resident’s block. response to the residents reports of damp and mould. This Service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s: reports of a crack, damp and mould in the bedroom; reports of repairs to the hallway cupboard; reports of repairs to the kitchen and bathroom; request for window replacement to be completed; request for an uneven floor to be levelled; concerns regarding the safety of the property; concerns regarding the condition of the garden; complaint.
The complaint is about the landlord’s handling of the resident’s report of a leak and ceiling collapse and subsequent repair issues. The landlord’s complaint handling has also been considered.
The complaint is about the landlord’s handling of: Reports of damp and mould to the bathroom. The resident’s request to be reimbursed the cost of running a dehumidifier. Ongoing repairs to the resident’s bathroom and notification of appointments. The Service has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports that his windows were causing mould in the property.
The complaint is about the landlord’s handling of the resident’s reports of: a roof leak; car park maintenance issues. The Ombudsman has also considered the landlord’s complaint handling.