All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s handling of the resident’s: Report of required window repairs, causing a loss of heat and increased energy costs. Report of damp. Report of a leak in the utility room. Request to move to a more suitable property. Formal complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of required repairs. Complaint. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord's handling of:
The complaint is about the landlord’s handling of the resident’s: Reports of a leak, damp, and mould and associated repairs. Associated formal complaint.
The complaint is about the landlord’s handling of a suspected gas leak in the resident’s kitchen.
The complaint is about: The landlord’s handling of repairs to the communal doors and lifts. The associated complaint handling.
The complaint is about the landlord’s response to the resident’s service charge query.
The complaint is about: The landlord's response to reports of missing loft insulation. The landlord's response to concerns of damp and mould in the property. The landlord's handling of repairs to the thermostat device. The associated complaint handling.
The complaint is about the landlord’s response to the resident’s: Request to reclassify his property as a 2 bedroom. Communication in relation to the bedroom issue.
The complaint is about the landlord’s handling of heating repairs and boiler replacement. The Ombudsman has also investigated the landlord’s complaint handling.
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