Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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16	17	18	19	20	21	22
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Thirteen Housing Group Limited (202111696)

The complaint is about the landlord’s handling of: complaints about the resident’s wife’s former property. the charges for the resident’s garage. the resident’s Subject Access Request.

Thurrock Council (202016111)

The complaint is regarding the landlord’s response to the resident’s: Reports of a roof leak. Reports of a drainage issue in her kitchen. The Ombudsman has made a finding regarding the landlord’s handling of the resident’s complaint.

Town and Country Housing (202120138)

The complaint concerns the landlord’s handling of the resident’s report of theft of his bike from the property car park.

Westminster City Council (202000899)

The complaint is about the landlord’s handling in respect to: The resident’s reports about the current property condition and repairs. The resident’s request for compensation for items affected by her move and leaks at the property, and for delays and distress and inconvenience. The resident’s complaint.

Westminster City Council (202009409)

The resident complains about the landlord’s handling of their complaint and compensation claim in relation to a number of leaks into the property.

A2Dominion Housing Group Limited (202016827)

The resident has complained about: the landlord's handling of repairs to the heating and hot water. the compensation awarded specifically for a lack of heating and hot water for the period 5 August 2021 to 16 September 2021.

Clarion Housing Association Limited (202102291)

The complaint is about the landlord’s: Response to reports of repairs required to the: Conservatory. Shed. Complaint handling.

Derwent Housing Association Limited (202103153)

This complaint is about: The landlord’s handling of the resident’s complaint of 31 May 2019 regarding her reports of anti-social behaviour (ASB) by her neighbours, fencing and other issues. The resident’s complaint of 16 June 2020 about: How the landlord handled her reports, between 4 June 2019 and 16 June 2020, that she was being harassed by Neighbour A and that her housing officer was treating her less favourably than her neighbours. The lack of progress with regards to the removal of neighbour A’s shed that was overhanging her fence. The landlord advising the resident to remove the fence she had erected alongside Neighbour B’s fence. The landlord’s complaint handling.

Hammersmith and Fulham Council (202107022)

This complaint is about the landlord’s handling of: the repairs to resolve an ongoing leak from the resident’s property into property below the repairs required to the bathroom and kitchen. the resident’s subject access request.

Islington Council (202101745)

The complaint is about: The landlord’s response to the resident’s reports about the windows at the property. The landlord’s complaint handling.