All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Response to the resident’s concerns about draughts from windows. Response to the resident’s concerns about the kitchen flooring. Response to the resident’s concerns about draughts from a tunnel near the bedroom. Response to the resident’s concerns about draughts from an external door. Knowledge and information management.
The complaint is about the landlord’s handling of: The resident’s reports of pests and fly-tipping, and associated repairs. The resident’s complaint.
The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould and requests for associated plastering works. Associated complaint.
The complaint is about the landlord’s response to the resident’s reports of: Water penetration into her kitchen. Damage caused by: Tree roots. A leak from a radiator. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of the residents’: Reports of damp and mould. Reports of repairs to the windows that were causing high electricity bills. Reports of repairs to the extension. Reports of damage caused to a wheelchair. Complaint.
The complaint is about the landlord’s handling of: The resident’s report of repairs required in the resident’s bathroom. The resident’s request for additional insulation in her loft. The resident’s reports of subsidence in the property and subsequent issues with internal doors. The resident’s reports of damp and mould in the property. Its decision not to upgrade the resident’s kitchen. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s handling of 6-monthly filter changes for a Positive Input Ventilation (PIV) unit in the resident’s property.
The complaint is about the landlord’s handling of repairs required to the resident’s bathroom extractor fan and ventilation system. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: A leak from the roof into the resident’s property. The associated complaint.
The complaint is about the landlord’s handling of the resident’s service charge complaint.