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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Newlon Housing Trust (202322386)

The complaint is about the resident’s reports of: Repairs required to the property following a fire. Antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.

Royal Borough Of Greenwich (202210082)

The complaint is about the landlord’s handling of the resident’s: Reports of repairs. Request for a refund of council tax. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

Rugby Borough Council (202227307)

The complaint is about the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

Sheffield City Council (202218131)

The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property when let. Handling of the resident’s requests for various repairs needed in the property. This Service has also considered the landlord’s handling of the complaint.