All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Decision to no longer communicate with the resident’s chosen representative . Decision to carry out visits to the property in pairs. Level of customer service received from a landlord staff member .
The complaint is regarding the landlord’s handling of a reported noise nuisance. The landlord’s complaint handling has also been investigated.
The complaint is about: The landlord’s handling of repairs in the kitchen, including: the landlord’s handling of the resident’s request to renew the kitchen the landlord’s handling of electrical repairs the landlord’s response to a fire the landlord’s response to the resident’s request to be reimbursed for costs incurred during the electrical disrepair. The landlord’s handling of the associated complaints. The Ombudsman has also considered the landlord’s record-keeping practices.
The complaint refers to the landlord’s: Handling of leaks, damp and mould, and bathroom repairs. Management of the resident’s complaint and request for compensation. The Ombudsman has also considered the landlord’s record keeping.
The complaint is about the landlord’s response to the resident about: Its capping of the gas supply. Faulty extractor fans. Low toilet pressure. A broken external light.
The complaint is about the landlord’s handling of the resident’s complaint about: A TORT notice. Fire safety visits. The cost of the visits.
The complaint is about the landlord’s handling of: The resident’s request for no contact from the Housing Officer. The automated messages sent to the resident regarding arrears. The associated complaint.
The complaint is about the landlord’s handling of: Various repairs in the resident’s home, including but not limited to: Roof and guttering repairs. A boiler repair. Repairs to cracked stair treads. Bathroom repairs. A repair to the party wall in the resident’s garden. Removal of a tree. The associated complaint. Further repairs in the resident’s home including repairs to the resident’s boiler, intercom, and flooring in the resident’s separate downstairs WC.
The complaint is about the landlord’s response to the resident’s reports of a leaking roof.
The complaint is about: The landlord’s handling of reports of a faulty oven. The landlord’s record keeping. The associated complaint handling.
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