Midland Heart Limited (202225725)
The complaint is about the landlord’s handling of: The resident’s property sale. The associated complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Notting Hill Genesis (NHG) (202217436)
The complaint is about the landlord's handling of reports of a leak.
Notting Hill Genesis (NHG) (202303081)
This complaint is about the landlord’s: Response to the resident’s report of repair to her bathroom, including concerns about missed appointments and its communication with her. Response to the resident’s reports of sound transference from the flat above and concerns about the safety of the property due to a related ceiling defect. Handling of the resident’s transfer. Handling of the associated complaint.
Onward Homes Limited (202311212)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and noise nuisance. Rehousing request. Associated complaint.
Peabody Trust (202335709)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. The Ombudsman has also investigated the landlord’s handling of the complaint.
Southwark Council (202346339)
The complaint is about the landlord's response to the leaseholder's: Reports of water ingress and associated damage to her property. Complaint.
Stockport Homes Limited (202329004)
The complaint is about how the landlord handled the resident's reports of drug use and noise nuisance.
Stoke-on-Trent City Council (202233104)
The complaint is about the landlord’s handling of remedial works and cleaning following the installation of cavity wall insulation at the resident’s property. This Service has also investigated the landlord’s complaint handling.
The Guinness Partnership Limited (202228193)
The complaint is about the landlord’s handling of the resident’s: Reports of an ongoing leak. Associated formal complaint.
Torus62 Limited (202310616)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and issues with her flooring. Associated complaint.