The Guinness Partnership Limited (202329063)
The complaint is about the landlord’s handling of the resident’s: Reports of multiple outstanding repairs to the property including damp and mould. Associated complaint.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Trident Housing Association Limited (202230288)
The complaint is about the landlord’s: Decision that the resident was liable for service charges. Handling of the associated complaint.
Amplius Living (202302732)
The complaint is about: The landlord’s handling of a roof leak. The associated complaint.
Aster Group Limited (202304972)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Associated formal complaint.
Barnsley Metropolitan Borough Council (202322792)
The complaint is about the landlord’s: Response to the resident’s kitchen adaptation request at the property. Complaint handling.
Charnwood Borough Council (202222678)
The complaint is about the landlord’s response to the resident’s requests for the property’s repair records.
Clarion Housing Association Limited (202307928)
This complaint is about the landlord’s handling of: The resident’s report of a leak in the property and the associated repairs. The decant of the resident into temporary accommodation. The resident’s claim for compensation for damage to his personal possessions.
Clarion Housing Association Limited (202403710)
The complaint is about the landlord’s handling of the resident’s management transfer. The Ombudsman has also considered the landlord’s complaint handling.
Connexus Homes Limited (202228594)
This complaint is about the landlord’s handling of a change to its Unacceptable User Actions and Behaviour Policy.
Great Places Housing Association (202303133)
The complaint is about the landlord’s: Handling of kitchen and bathroom renewal work. Response to the resident’s concerns about the conduct of the landlord’s contractors. The Ombudsman has also considered the landlord’s associated complaint handling.