All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s concerns regarding: the removal of his existing emergency contact details; arrangements for works relating to his shed door; arrangements for a gas safety inspection; contact from the landlord on 20 November 2020.
The complaint is about the landlord’s management organisation’s handling of the resident’s complaint about repairs to the gutters in her property.
The complaint is about the landlord’s handling of: Service charges paid by the resident for grounds maintenance and cleaning of communal areas. Rubbish removal from the communal car park.
The complaint is about: The landlord’s decision not to replace the door at the property. The landlord’s communication and complaint handling.
The complaint is about the landlord’s response to the resident’s concerns about information he was provided in relation to his rent account.
The complaint is about: The landlord’s decision not to provide the resident with a designated parking space, following its error in advising that the property came with designated parking. The landlord’s complaints handling.
The complaint is about the landlord’s handling of the resident’s reports of damage to kitchen flooring and cold draughts from the kitchen and the bedroom windows.
The complaint is about the landlord’s handling of: Window repairs. The associated complaint.
This complaint is about the landlord’s handling of external works to resolve a damp problem at the resident’s property.
The complaint is about the level of compensation that the landlord has offered to the resident for the delay in repairing a faulty external door that did not lock.