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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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Metropolitan Thames Valley Housing (MTV) (202222895)

The resident’s complaint is about: The landlord’s handing of requests for repairs to windows and doors at the resident’s property. The landlord’s handling of requests for repairs to a fence and streetlight on the resident’s estate. The landlord’s handling of the resident’s complaint. The Ombudsman has also investigated the landlord’s record keeping.

Ongo Homes Limited (202229742)

The complaint is about the landlord’s handling of: The length of time it took the landlord to carry out boiler repairs. The landlord's response to the installation of a replacement boiler. The landlord's response to a request for compensation.

Sanctuary Housing Association (202217940)

The complaint is about the landlord handling of: a leak under the resident’s kitchen sink and reports of subsequent damp and mould. repairs to the resident’s gate. the associated complaint.

WATMOS Community Homes (202121649)

The complaint is about the landlord’s: Handling of the resident’s reports of a leak in the bathroom and follow‑on works Handling of the resident’s concerns about the window replacement and window repairs. Response to the resident’s reports of repair to the bath overflow and mixer taps. Response to the resident’s requests for minutes of a phone conversation from 13 December 2022. Response to the resident’s reports of asbestos in the property. Handling of the associated complaint.

Bournemouth, Christchurch and Poole Council (202308851)

The complaint is about: The level of support offered by the landlord at the beginning of the resident’s tenancy.  The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) and counter allegations made against her.

Haringey London Borough Council (202227540)

The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Reports of harassment by noise nuisance. Request to be rehoused. The Ombudsman has also investigated the landlord’s complaint handling.