Cottsway Housing Association Limited (202113909)
The complaint is about the landlord’s response to the resident’s reports of a leak and her subsequent request for compensation.
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The complaint is about the landlord’s response to the resident’s reports of a leak and her subsequent request for compensation.
The complaint is about the landlord’s handling of repairs to the resident’s balcony window.
The complaint is about: The landlord’s response to the resident’s concerns about the servicing of the communal lift.
The complaint concerns: The landlord's response to the resident's reports of banging and dripping noises from the pipework in the property. The associated formal complaint into the matter.
REPORT COMPLAINT 202119068 The Guinness Partnership Limited 11 May 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord’s handling of:
The complaint is about: The landlord’s handling of repairs to a vent and the heating system at the resident’s property. The landlord’s complaints handling and its decision to apply compensation awarded during the complaints process to the resident’s rent arrears.
The complaint is about the landlord’s handling of the resident’s concerns with a gas safety certificate.
The complaint is about the landlord’s handling of the resident’s request to be rehoused for her medical conditions.
The complaint is about: The landlord’s handling of the resident’s request to be reimbursed for fittings he purchased for his windows. The landlord’s complaint handling.